Xhorse3D Privacy Policy

Last Updated: 18 August 2026

1. Introduction

Xhorse3D respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use and protect information when you visit our website, submit enquiries, request quotations, purchase products, or communicate with us.

As an international industrial equipment supplier, Xhorse3D provides CNC machining equipment, 3D scanning solutions and related products to customers worldwide.

Where applicable, we comply with the Singapore Personal Data Protection Act 2012 (“PDPA”) and other relevant data protection requirements.

2. Information We May Collect

When you interact with our website or business services, we may collect the following information:

2.1 Information Provided by You

This may include:

• Name;
• Company name;
• Job title or department (if provided);
• Email address;
• Telephone number;
• Country or region;
• Product requirements;
• Technical enquiry details;
• Shipping information;
• Purchase-related information;
• Communication records; and
• Other information voluntarily provided by you.

2.2 Information Collected Automatically

When you visit our website, we may collect certain technical information, including:

• IP address;
• Browser type;
• Device information;
• Operating system;
• Website pages visited;
• Access time;
• Website usage data; and
• Cookie information.

This information helps us improve website performance, security and user experience.

3. How We Collect Information

We may collect information when you:

• Visit our website;
• Submit an enquiry form;
• Request product catalogues or quotations;
• Contact our sales team;
• Purchase our products;
• Request technical support;
• Communicate with us by email or other channels; or
• Participate in business communication with Xhorse3D.

4. How We Use Your Information

We may use your information for the following purposes:

• Responding to product enquiries;
• Providing quotations and technical information;
• Understanding your application requirements;
• Processing purchase orders;
• Arranging delivery and communication;
• Providing installation guidance and technical support;
• Providing after-sales service;
• Improving our products and website;
• Maintaining customer and business records;
• Communicating important product or service updates; and
• Complying with applicable laws and regulations.

We only use personal information for purposes reasonably related to our business operations.

5. Disclosure of Information

Xhorse3D does not sell, rent or trade your personal information.

We may share necessary information with trusted third parties when required for business operations, including:

• Logistics and shipping companies;
• Payment service providers;
• Website and IT service providers;
• Technical service providers;
• Authorised partners or distributors;
• Professional advisers; and
• Government authorities where legally required.

We take reasonable steps to ensure that third parties handle information appropriately and maintain confidentiality.

6. Data Security

We take reasonable technical and organisational measures to protect your information against:

• Unauthorised access;
• Loss;
• Misuse;
• Unauthorised disclosure;
• Modification; or
• Destruction.

However, no online transmission or storage method can guarantee complete security.

7. Data Retention

We retain information only for as long as necessary for:

• Providing requested services;
• Maintaining business records;
• Supporting customer relationships;
• Meeting legal and regulatory requirements.

When information is no longer required, we will take reasonable steps to delete or securely dispose of it.

8. International Data Transfer

As an international supplier, Xhorse3D may process business-related information across different countries or regions.

Where information is transferred internationally, we take reasonable measures to ensure appropriate protection.

9. Your Rights

Subject to applicable laws, you may request:

• Access to your personal information held by us;
• Correction of inaccurate information;
• Withdrawal of consent where applicable.

Requests may be submitted through our official contact channels.

10. Third-Party Websites

Our website may contain links to third-party websites.

Xhorse3D is not responsible for the privacy practices, content or security of external websites.

We recommend reviewing their privacy policies before providing personal information.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time due to changes in:

• Business operations;
• Website functions;
• Technology;
• Legal requirements.

The updated version will be published on this page with the latest revision date.

12. Contact Us

If you have any questions regarding this Privacy Policy or our handling of information, please contact Xhorse3D through the contact information provided on our website.